Affiliate Program

Expedited Worldwide Shipping

30 Days Hassle Free Returns

Join Our Ambassadors Program

Expedited Worldwide Shipping

30 Days Hassle Free Returns

Join Our Ambassadors Program

Expedited Worldwide Shipping

30 Days Hassle Free Returns

Join Our Ambassadors Program

Shipping Policy

Shipping and Order Policy

When will my order ship?
Please allow 3 to 7 business days for processing and production before your order is shipped.

How long does shipping take?

Average delivery time to the United States: 8 to 14 business days
Average delivery time to other international destinations: 10 to 20 business days

Please keep in mind that shipping times may be affected by things outside our control, like weather, holidays, or natural events. While most packages arrive on time, we cannot guarantee exact delivery dates. Any delays are the responsibility of the shipping carrier.

Can I cancel my order?
You can cancel your order without penalty if you do so within 24 hours of placing it and before it ships. To cancel, please email us with the subject line "CANCEL" within this time.

I entered the wrong address — what now?
If you notice a mistake in your shipping address, reply as soon as possible to your order confirmation email with the correct details. We can only update addresses within 24 hours of your order.

What if my item arrives damaged?
We carefully package all items, but sometimes products get damaged during shipping (about 1 in 1000 orders). If this happens, please contact us with your order number and a photo of the damage. We’ll gladly send a replacement free of charge.

What if I receive the wrong size?

If we sent you the wrong size, we’ll send you a replacement free of charge.
If you picked the wrong size without checking our size guides, we can send the correct size with a reduced shipping fee, sharing the cost with you to make things easier.

What about pre-ordered or back-ordered items?
If your order has pre-ordered or back-ordered items, we’ll ship what’s available immediately and send the rest as soon as it arrives. If you receive part of your order, the rest will come shortly after.

Still have questions?
If you need more help, please contact us at support@petssparkle.com. We aim to reply within 24 hours.

Refund Policy

Refunds
Once we receive and inspect your return, we’ll email you about approval or rejection. Approved refunds will be processed and credited to your original payment method within a few days.

Late or missing refunds?

Check your bank account again.
Contact your credit card company — sometimes it takes a few days to post.
Contact your bank for processing times.
If you’ve done all the above and still don’t see your refund, please email us at support@petssparkle.com.

Sale items
Only regular priced items can be refunded. Sale items are not eligible.

Exchanges
We only replace items if they are defective, damaged, or we sent the wrong size. We do not exchange items if you chose the wrong size (please consult our size charts!). For exchanges due to defects or errors, contact us at support@petssparkle.com.

Gifts

If your purchase was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return’s value. A gift certificate will be sent after we receive your return.
If the gift was shipped to the giver first, the refund will go to them and they’ll be notified.

Shipping costs
You pay for return shipping. Shipping fees are non-refundable. If you get a refund, the return shipping cost will be deducted.

Delivery times for exchanged items may vary based on your location.

For returns over $75, we recommend using a trackable shipping service or insurance. We cannot guarantee we received your item without tracking.

Questions or refund requests?
Please reach out to us anytime at support@petssparkle.com.

About Us

Welcome to Pets Sparkle!

We’re thrilled to have you visit our website. Your interest means a lot to us, and we’re excited to share what makes Pets Sparkle truly special.

Pets Sparkle is a UK-registered company with an international team passionate about what we do. We pride ourselves on creativity, quality, and a deep respect for every pet and customer we serve.

While we do not have a physical store yet, opening one is part of our near-future plans. For now, we proudly serve our customers online across multiple platforms, including Instagram, TikTok, Facebook and many more.

We also have a special Ambassador Program where you can shout out your furbaby and enjoy many benefits! You can work with us using an affiliate promo code and much more. To learn more, contact us via email at support@petssparkle.com or send us a DM on our Instagram or TikTok pages below, we respond quickly!

We are actively looking for more ambassadors to join us and will offer the best deals. Our sales and marketing team accounts may contact you via social media or email if we are interested in collaborating.

If you’re looking to make a quick buying decision, we recommend opening the chat on our website to ask about latest discount offers and receive high discounts with totally free worldwide shipping.

Our mission is simple: to provide an unparalleled online shopping experience. We combine special offers and competitive prices with top-quality products and exceptional service. At PETS SPARKLE, we strive to make your shopping delightful and efficient, helping you save both time and money.

Join us on a journey to ensure your beloved pet enjoys a long, happy, and fulfilling life with everything they need. Let’s make every wag and purr even more special—together!

Why Choose Pets Sparkle?

丨 Worry-Free Quality
Every raw material is carefully selected and rigorously tested. Each step of our production process undergoes thorough inspection, ensuring we deliver only the best to you. We stand behind the quality of our products, so you can shop worry-free.

丨 Unique Design
Our global design team combines beauty with lifestyle insights to create products that are both stylish and functional. Our exclusive designs are always in demand and often sell out quickly.

丨 Competitive Prices
We continuously strive to balance design, quality, and affordability. Our goal is to offer you the best possible products at prices that make sense.

丨 Happy Customers
Your loyalty and repeat purchases are our greatest compliments. We’re committed to providing personalized, efficient customer service to resolve any questions or concerns promptly.

Stay Connected with Us!

Follow us on social media for daily updates, pet care tips, fun ideas, and exclusive offers:

➤ Instagram:
https://instagram.com/petssparkle

➤ TikTok:
https://www.tiktok.com/@petssparkle_official

➤ Facebook:
https://facebook.com/petssparkle

Have questions or need assistance? Reach out anytime at support@petssparkle.com. We’re here to help!

Come join us and start your journey of fashion and happiness for your pet today!

Contact Us

Contact Us

We’re here to help! If you have any questions or need assistance, please don’t hesitate to reach out to us:

📧 Email: support@petssparkle.com

We aim to respond to all inquiries promptly and look forward to assisting you!

Track Your Order

Shipping and tracking information

Once your order has been shipped, you will typically receive a confirmation email containing your tracking number.

If you cannot find this email or did not receive it, you can:

Contact your assigned sales agent directly for tracking details.
Or email us at support@petssparkle.com with your order number, and we will promptly track your order and provide all necessary information.

Important notes on customs and delays

Please be aware that customs procedures may cause shipping delays. We actively monitor and expedite the process to ensure your order reaches you as quickly as possible. If you have any questions or concerns, don’t hesitate to contact us.

How to track your package

For customers requesting tracking (very important):

If your tracking number starts with LP, track your package at Cainiao Global.
If your tracking number starts with LZ, ZS, LI check the status at 17track.com.

If you still experience difficulties tracking your order, please send your order number to support@petssparkle.com for direct assistance.

Understanding US terminal delivery and local logistics

The shipping process involves two main parts:

Chinese logistics companies handle the initial steps, including waybill creation, airport arrival, conversion to a US tracking number, tax payment, and departure from China.
US local logistics companies manage arrival in the US, customs clearance, transport to local post offices, and final delivery. After the package leaves China, tracking visibility may be limited.

How to use tracking numbers (example)

Visit Cainiao Global and enter the Chinese logistics tracking number.
You will receive a Latest Tracking Number for the US local carrier, e.g., 42015736923469027034800900405.
Visit the appropriate US carrier website to track your package using this number.

Major US local logistics carriers and tracking prefixes

Tracking Prefix	Carrier Name	Website
420	USPS	www.usps.com
SPXB	SpeedX	speedx.io
UU	UniUni	www.uniuni.com
ACI	ACI Logistx	tracking.acilogistix.com
TEP	Too Express	oms.tooexp.com/tracking.html
GF	GOFO EXPRESS	www.gofoexpress.com

If you have any questions or need further help with tracking, please contact us at support@petssparkle.com. We’re here to assist you!

Terms of service

Terms of Service

Welcome! By visiting our site or making a purchase, you agree to the terms and conditions outlined here, along with any other policies linked or referenced on our website. These terms apply to all visitors and users, including shoppers, vendors, and content contributors.

Please take a moment to read these terms carefully. By using any part of our site, you agree to follow these rules. If you don’t agree, please don’t use our site or services.

We may add new features or update these terms from time to time. It’s a good idea to check back here occasionally to stay informed. Continuing to use our site means you accept any updates.

Our online store is hosted by Shopify Inc., which powers our website and processes transactions.

Using Our Online Store

By using our site, you confirm you are of legal age or have parental permission if you’re a minor.
Please use our products responsibly and lawfully. Don’t use the site to violate laws or upload harmful content like viruses. Violating these terms may result in losing access to our services.

General Guidelines

We reserve the right to refuse service to anyone for any reason.
Your content (except payment info) might be transmitted over networks without encryption.
Please don’t copy, sell, or misuse our site or services without permission.
Headings here are just for your convenience and don’t affect the rules.

Information Accuracy

We try our best to keep info accurate, but some things may be outdated or incomplete. Use other reliable sources if needed.
It’s your responsibility to keep up with any changes on our site.

Changes and Pricing

Prices and product availability may change without notice.
We might modify or stop services at any time without liability.

About Our Products

Some products may only be available online and in limited supply.
Colors may look different depending on your screen.
We reserve the right to limit quantities and sales areas.
Descriptions and prices can change at our discretion.
We can’t guarantee every product will meet your expectations.

Billing and Account Info

We may limit or cancel suspicious or reseller orders.
Please provide and keep accurate info for orders and payments.
See our Returns Policy for more details.

Third-Party Tools

We might provide tools from third parties “as is.” Use them at your own risk.

Links to Other Sites

We aren’t responsible for content or policies on linked third-party sites.
Contact those providers directly for issues.

Comments and Feedback

When you send us comments or ideas, you give us permission to use them freely.
We don’t have to keep them confidential or pay for them.
Please don’t send anything illegal, harmful, or that violates others’ rights.

Your Personal Info

Your privacy is important. We handle your info as described in our Privacy Policy.

Errors and Omissions

We may fix mistakes or cancel orders if info is wrong, without prior notice.

What’s Not Allowed

Don’t use our site for illegal activities, harassment, spam, viruses, or anything harmful. Violations can end your access.

Our Liability

We provide our services “as is” without guarantees.
We aren’t responsible for interruptions or damages from using our site.

Protecting Us

You agree to cover us from any claims related to your violation of these terms.

If Part of These Terms Isn’t Enforceable

If a part of these terms is invalid, the rest still apply.

Ending These Terms

We can end your access if you break these rules.

The Whole Agreement

These terms are the complete agreement between us.

Governing Law

These terms follow UK laws.

Updates to These Terms

We can update these terms anytime. Continued use means you agree.

Need Help or Have Questions?

Contact us anytime at support@petssparkle.com.

Affiliate Program

Become a Pets Sparkle Affiliate

Earn while sharing your love for Pets Sparkle! Join our affiliate program and get a 40% commission on all products you promote.

Important Links

Affiliate Signup:
petssparkle.goaffpro.com/create-account
Affiliate Portal:
petssparkle.goaffpro.com
Affiliate Login:
petssparkle.goaffpro.com/login

Commission Details

Commission rate: 40% on all products for all affiliates
Customers who purchase through your shared links receive an 80% discount (shipping fees apply)

How It Works

Sign up through our affiliate signup page.
Share your unique affiliate links with your followers and friends.
Your followers get an 80% discount but pay worldwide shipping fees.
You earn a generous 40% commission on every sale made via your links.

Why Join Us?

High commission to boost your earnings
Give your followers a huge discount
Marketing support and materials provided
Flexible work, anytime and anywhere
Partner with a fast-growing pet care brand

If you have any questions, feel free to contact us at support@petssparkle.com. We’re happy to help!

Discount Codes and Offers

Discount Codes

Save big with our limited-time exclusive promo codes!

SPARK35 — Get 35% OFF your entire order

FREESHIPPING — Enjoy FREE worldwide shipping on your purchase

How to use:
Enter both codes one after the other at checkout to enjoy the full discount and free shipping.

If you have any questions or need assistance, please contact us at support@petssparkle.com.