When can I expect my order to ship?
How long does shipping take?
Average delivery time to the United States: 8 to 14 business days
Average delivery time to other international destinations: 10 to 20 business days
Can I cancel my order?
You can cancel your order without penalty if you do so within 24 hours of placing it and before it ships. To cancel, please email us with the subject line "CANCEL" within this time.
I entered the wrong address — what now?
If you notice a mistake in your shipping address, reply as soon as possible to your order confirmation email with the correct details. We can only update addresses within 24 hours of your order.
What if my item arrives damaged?
We carefully package all items, but sometimes products get damaged during shipping (about 1 in 1000 orders). If this happens, please contact us with your order number and a photo of the damage. We’ll gladly send a replacement free of charge.
What if I receive the wrong size?
If we sent you the wrong size, we’ll send you a replacement free of charge.
If you picked the wrong size without checking our size guides, we can send the correct size with a reduced amount, sharing the cost with you to make things easier.
What about pre-ordered or back-ordered items?
If your order has pre-ordered or back-ordered items, we’ll ship what’s available immediately and send the rest as soon as it arrives. If you receive part of your order, the rest will come shortly after.
Still have questions?
If you need more help, please contact us at support@petssparkle.com. We aim to reply within 24 hours.
Refunds
Once we receive and inspect your return, we’ll email you about approval or rejection. Approved refunds will be processed and credited to your original payment method within a few days.
Late or missing refunds?
Check your bank account again.
Contact your credit card company — sometimes it takes a few days to post.
Contact your bank for processing times.
If you’ve done all the above and still don’t see your refund, please email us at support@petssparkle.com.
Sale items
Only regular priced items can be refunded. Sale items are not eligible.
Exchanges
We only replace items if they are defective, damaged, or we sent the wrong size. We do not exchange items if you chose the wrong size (please consult our size charts!). For exchanges due to defects or errors, contact us at support@petssparkle.com.
Gifts
If your purchase was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return’s value. A gift certificate will be sent after we receive your return.
If the gift was shipped to the giver first, the refund will go to them and they’ll be notified.
Shipping costs
You pay for return shipping. Shipping fees are non-refundable. If you get a refund, the return shipping cost will be deducted.
Delivery times for exchanged items may vary based on your location.
For returns over $75, we recommend using a trackable shipping service or insurance. We cannot guarantee we received your item without tracking.
Questions or refund requests?
Please reach out to us anytime at support@petssparkle.com.
Welcome to Pets Sparkle!
We’re a U.S. registered company based in Wyoming, officially established as a Limited Liability Company led by an international team united by one mission: to make life brighter for pets and their owners around the world. Our shared passion drives every decision we make and every product we create.
At Pets Sparkle, creativity, quality, and customer care are at the heart of everything we do, from product design to how we connect with our community.
While we don’t have a physical storefront (yet!), opening one is part of our near-future plans. For now, we proudly operate online across multiple platforms including Instagram, TikTok, Facebook, and more.
We also run a fun and rewarding Affiliate Marketing Program where you can showcase your furbaby and enjoy exclusive perks! Promote us using your custom promo code and enjoy many benefits. To join, email us at support@petssparkle.com or message us on Instagram or TikTok — we’re quick to reply!
We welcome new collaborations and partnerships! If you’re contacted by a representative from our sales or marketing team, rest assured it’s part of our mission to grow and connect.
Looking to make a fast purchase? Open our live chat to discover the latest discount codes and enjoy high savings + totally free worldwide shipping.
Our Mission
To offer an unmatched online shopping experience by blending exclusive deals and competitive pricing with high-quality pet products and caring service. We help you save time and money while making your pet’s life extra special.
Why Choose Pets Sparkle?
丨 Worry-Free Quality
Every material is carefully sourced and tested, and every production step is inspected — so you can shop confidently.
丨 Unique Designs
Our global design team crafts stylish, functional products that blend beauty and lifestyle. Many of our exclusive items sell out fast!
丨 Competitive Prices
We’re always working to balance quality, design, and affordability — so you get great value on every order.
丨 Happy Customers
Your loyalty means the world to us. We respond quickly, solve problems efficiently, and treat every customer with care.
Stay Connected with Us!
For daily updates, tips, fun content, and exclusive offers:
➤ Instagram: @petssparkle
➤ TikTok: @petssparkle_official
➤ Facebook: Pets Sparkle
Need help or want to chat? Reach out anytime at support@petssparkle.com. We’re here for you and your furry friend!
We're here to help! If you have any questions, concerns, or need assistance, feel free to reach out to us:
📧 Customer Support: support@petssparkle.com
📧 General Inquiries: info@petssparkle.com
We aim to respond to all messages as promptly as possible and look forward to assisting you!
Once your order has been shipped, you will typically receive a confirmation email containing your tracking number.
If you cannot find this email or did not receive it, you can:
Contact your assigned sales agent directly for tracking details.
Or email us at support@petssparkle.com with your order number, and we will promptly track your order and provide all necessary information.
Important notes on customs and delays
Please be aware that customs procedures may cause shipping delays. We actively monitor and expedite the process to ensure your order reaches you as quickly as possible. If you have any questions or concerns, don’t hesitate to contact us.
How to track your package
For customers requesting tracking (very important):
If your tracking number starts with LP, track your package at Cainiao Global.
If your tracking number starts with LZ, ZS, LI check the status at 17track.com.
If you still experience difficulties tracking your order, please send your order number to support@petssparkle.com for direct assistance.
Understanding US terminal delivery and local logistics
The shipping process involves two main parts:
Chinese logistics companies handle the initial steps, including waybill creation, airport arrival, conversion to a US tracking number, tax payment, and departure from China.
US local logistics companies manage arrival in the US, customs clearance, transport to local post offices, and final delivery. After the package leaves China, tracking visibility may be limited.
How to use tracking numbers (example)
Visit Cainiao Global and enter the Chinese logistics tracking number.
You will receive a Latest Tracking Number for the US local carrier, e.g., 42015736923469027034800900405.
Visit the appropriate US carrier website to track your package using this number.
Major US local logistics carriers and tracking prefixes
| Tracking Prefix | Carrier Name | Website |
|---|---|---|
| 420 | USPS | www.usps.com |
| SPXB | SpeedX | speedx.io |
| UU | UniUni | www.uniuni.com |
| ACI | ACI Logistx | tracking.acilogistix.com |
| TEP | Too Express | oms.tooexp.com/tracking.html |
| GF | GOFO EXPRESS | www.gofoexpress.com |
If you have any questions or need further help with tracking, please contact us at support@petssparkle.com. We’re here to assist you!
Welcome to www.petssparkle.com (this “Website”) owned by The Whole Pet Shop (the “Company”). By using this Website or placing an order through this Website, you accept and agree to be bound by these Terms of Service (these “Terms”) and our Privacy Policy. The terms “we,” “us” and “our” refer to the Company and “you” or “your” refers to any person accessing and/or using this Website.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall mahmoudabdellatif63, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless mahmoudabdellatif63 and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Egypt.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@petssparkle.com
Earn while sharing your love for Pets Sparkle! Join our affiliate program and get a 40% commission on all products you promote.
Important Links
Affiliate Signup:
petssparkle.goaffpro.com/create-account
Affiliate Portal:
petssparkle.goaffpro.com
Affiliate Login:
petssparkle.goaffpro.com/login
Commission Details
Commission rate: 40% on all products for all affiliates
Customers who purchase through your shared links receive an 80% discount (shipping fees apply)
How It Works
Sign up through our affiliate signup page.
Share your unique affiliate links with your followers and friends.
Your followers get an 80% discount but pay worldwide shipping fees.
You earn a generous 40% commission on every sale made via your links.
Why Join Us?
High commission to boost your earnings
Give your followers a huge discount
Marketing support and materials provided
Flexible work, anytime and anywhere
Partner with a fast-growing pet care brand
If you have any questions, feel free to contact us at support@petssparkle.com. We’re happy to help!
Save big with our limited-time exclusive promo codes!
SPARK35 — Get 35% OFF your entire order
FREESHIPPING — Enjoy FREE worldwide shipping on your purchase
How to use:
Enter both codes one after the other at checkout to enjoy the full discount and free shipping.
If you have any questions or need assistance, please contact us at support@petssparkle.com.
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